Login problems
If you forget the password, write with a screenshot; for login questions, one clear message suffices.
From Dhaka or anywhere in Bangladesh you can write to wicket71 Support; the team responds quickly, and the wicket71 Contact page has necessary information.
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Even after 11 pm, if you have questions about your account, open the help center page first; keeping wicket71 Support, wicket71 Help, and wicket71 Contact together makes the task easier.
bKash, Nagad and Rocket users typically write name, number and problem type in the same message; this helps the team get a faster answer and reduces unnecessary back-and-forth.
If you forget the password, write with a screenshot; for login questions, one clear message suffices.
On some Android phones you need to grant APK permission; the 2-minute checklist helps to run the wicket71 App.
Match name, phone number and Dhaka address; this speeds up verification.
If maintenance or a new update occurs, there is a note in the help center, so check once before sending a message.
If you write in Bengali, the team can understand easily; if English is not required, send directly in Bengali.
On Fridays or holidays, crowds increase, yet for common questions one follow-up is enough to move things forward.
A good message means half the job is done; describe the problem you are stuck in in 2 lines; the team will handle the rest.
Username, last seen device, and time when the problem started
Provide the phone model and network type; if the file is stuck on 3G, mention that too
If app permissions are disabled, that is the main reason; open settings and check.
Provide the time of transaction and screenshots; many in Dhaka will get a quick solution.
Which number is linked? Please state clearly; if the wrong number is used, the reply is delayed.
If in doubt, rely on the information on this contact page; it's better to avoid external links.
Name, phone number and last login time; this helps the wicket71 Support team to verify.
If the old version slows down, get a new APK and then run it again to see
If you check here first for common questions, one message is saved
If you write the correct subject, the response comes quickly; if you write the wrong subject, round-trip increases.
Provide all information in a very short message; if there are pending questions, app issues, or wicket71 Login problems, keep them in the same thread.
[email protected] In the address, write your issue in the subject line and include the phone model to speed things up
| Subject | Average response | What to send |
|---|---|---|
| Login assistance | 30 minutes to 2 hours | Name, number, screenshot |
| App and APK | Within 1 hour | Phone model, version, error message |
| bKash, Nagad, Rocket | Within 2 hours | Transaction time, reference, image |
| General questions | Same business day | Issue in one line |
If your question isn't salary-based, still write clearly; the help center team will send the message to the right place.
Even from Chittagong, Sylhet or Rajshahi, the same rule applies; writing Bengali in short form makes the wicket71 Contact page easier, and responses come faster.
Place bKash or Nagad information on a separate line; this reduces matching time.
Clear the app cache on low-RAM phones; this reduces many problems.
If no reply after 24 hours, reply in the same thread; you don't need to open a new message.